Telecom regulatory compliance for emergency services

emergency alert

Key principles

Telecom operators are required to comply with complex and evolving regulations to enable enhanced emergency communications, further emphasizing the importance of enhancing location capabilities to remain compliant, while ensuring respect for data privacy.



In many countries, Universal Service Obligation (USO) mandates telecom operators to contribute to a fund that supports the provision of universal access to telecommunications services and to provide universal access to emergency services, regardless of the type of service or technology they provide.



Through their networks, telecom operators must provide access to emergency services, such as police, fire, and ambulance services, and ensure that emergency numbers are accessible to all users, including people with disabilities, and those who are deaf or hard of hearing

Quality of Service (QoS)


Mobile operators must meet certain QoS standards to ensure that emergency services can be accessed without interruption or delay, and they can be required to comply with emergency service providers and work closely with them to ensure that emergency communications are effective and efficient.

Resilience & capacity


Telecom operators must ensure that their networks are resilient and can continue to provide access to emergency services during network outages, natural disasters, or other disruptions, and in many countries, they are also required to maintain network capacity in times of emergency and have backup power systems to ensure that emergency services can still be accessed.

Data privacy


Telecom operators must ensure that personal data is handled in accordance with applicable laws and regulations. This includes regulations such as the General Data Protection Regulation (GDPR) in the European Union and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

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data privacy

Public alerting & Emergency calls

At Intersec, we help mobile operators familiarize themselves with the applicable regulations in their area because regulations can vary depending on the country or region. 

Emergency alerts

Emergency alerts

Alerts to mobile devices: Mobile operators are required to support public warning systems (PWS) that allow governments to send out urgent messages to the public during emergencies, such as natural disasters or terrorist attacks. They must provide reliable and effective emergency communications during emergencies.  

Geotargeted alerts: The alerts must be geotargeted, meaning that they are sent only to individuals in the affected area, including visitors and tourists. 

Reliability: They must also establish procedures for maintaining public warning systems by running regular tests to identify and address any technical issues that may prevent messages from being delivered. 

Accessibility: Public warning messages must be clear, understandable and must contain information on the nature of the emergency or disaster, the location of the affected area, and any necessary instructions or advice. Messages must also be available in accessible formats for people with disabilities. 

Wireless emergency alerts: Telecom operators must support WEA and ensure that they are delivered to mobile devices in a timely and effective manner. 



Emergency calls

Routing & location: Telecom operators must ensure that emergency calls are routed to the appropriate Public Safety Answering Point (PSAP). In addition, the location of the caller must be provided to the emergency service center when an emergency call is made, which can be done through location-based services or by the caller providing their location information. 

Caller identification: Telecom operators must provide accurate caller identification information for emergency calls. This includes the caller's phone number and any other relevant information that may help emergency services respond quickly. 

Quality of service: Telecom operators must also ensure that emergency calls receive priority over other types of calls, and that the call quality is high enough to enable effective communication between the caller and the emergency service center.

Reporting: Telecom operators must report to regulatory authorities on their compliance with emergency service requirements, including the number and type of emergency calls received, the location accuracy of emergency calls, and any network outages or disruptions that affect emergency service availability. 

emergency call